Responsibilities
- Ensure that communication between departments is ongoing and continuously improved
- Work closely with the PMO team in a supporting role
- Detailed resource planning across all projects ensuring optimisation of resource utilisation
- Identifying training needs of staff to ensure optimal performance across all business functions.
- Providing leadership to teams and motivating staff to achieve project and company goals.
- Ensure Key Performance Indicators for staff efficiency and billability are in place and targets are met in conjunction with management
- Managing project budgets with the PMO team across the different services and aligning resource planning to these budgets.
- Suggest new policies and procedures relating to the improvement of Key Performance Indicators.
- Together with the PMO team, develop project plans, achieve approval, manage a project’s implementation, and provide management with progress reports.
- Manage project resources, both internal and external, and communicate to stakeholders in a timely manner.
- Manage the review of business processes and implementation of systems to achieve business objectives.
- Collaborate with HR to attract and retain talent.
Required skills and experience
- Experience in Business Application project management.
- Deep knowledge and understanding of the functional capabilities of project management. PRINCE2, PMP or other Professional Project Manager certification is preferred.
- Ability to organise, prioritise and respond to multiple projects and deadlines.
- Proficiency in project management tools such as Microsoft Project.
- Proficiency in Microsoft Office and SharePoint.
- Ability to work with interruptions as problems arise needing immediate attention.
- Ability and skill in interpersonal communication.
- Ability to manage highly stressful situations with a positive customer-centric approach.
- Ability and skill in people management and team-building.
- Ability to plan, organise and multi-task to complete assignments efficiently.
- Ability to communicate professionally.
- Ability to pay attention to details and perform with high-level accuracy.
Desirable skills and experience
- 2 Successful business application rollouts.
- Knowledge of the latest Microsoft implementation methodologies.
- A proven track record of managed projects in software implementations, preferably in ERP and CRM enterprise applications.
- In-depth working knowledge of DevOps.
- Familiarity with cloud technologies relating to business applications such as Dynamics 365, Dynamics AX, Dynamics NAV, Dynamics CRM, MS Azure, LCS, Flow, and PowerApps.
