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Microsoft Dynamics 365

Microsoft Dynamics 365 Customer Service


From our customers we have learned that the post-sale customer service is an increasing area of attention to retain customers and increase loyalty.

Customer service in the classic sense is a cost and labour-intensive discipline. Dynamics 365 Customer services allows you to improve your service ability by using modern digital capabilities. Providing customer portal capabilities and social connectors, your team can pick up customer feedback instantly and respond to it fast. Managing customer interaction digitally and fast increase satisfaction and in turn loyalty.



  • Customer case management
  • Case queuing and tracking
  • Agent assignment rules
  • Case escalation
  • Customer apps and portals
  • Social media integration
  • Email integration
  • Virtual agents
  • Knowledge base
  • Case Service level agreements
  • Embedded customer service reporting

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