Customer service in the classic sense is a cost and labour-intensive discipline. Dynamics 365 Customer services allows you to improve your service ability by using modern digital capabilities. Providing customer portal capabilities and social connectors, your team can pick up customer feedback instantly and respond to it fast. Managing customer interaction digitally and fast increase satisfaction and in turn loyalty.
Microsoft Dynamics 365
Microsoft Dynamics 365 Customer Service
Overview
From our customers we have learned that the post-sale customer service is an increasing area of attention to retain customers and increase loyalty.
Capabilities
- Customer case management
- Case queuing and tracking
- Agent assignment rules
- Case escalation
- Customer apps and portals
- Social media integration
- Email integration
- Virtual agents
- Knowledge base
- Case Service level agreements
- Embedded customer service reporting
Get in Touch with Us
Let’s talk about your business
Book Me
Click the button below to open up my calendar and find the right date and time for us to have a chat.
