With Dynamics 365 Field Services you can manage your in-field workforce including their vehicles and tools. Be location aware of their location so you can dispatch the right team member to the right job. Using advanced scheduling capabilities, you can plan your team to maximize their performance and support as much customer cases as possible. The in-field team members are equipped with mobile apps so they can report back updates and feedback or proof of delivery instantly.
Microsoft Dynamics 365
Microsoft Dynamics 365 Field Service
Overview
When your products are in service at customer and they require support and maintenance, Field Service is the application made to cover this business requirement.
Capabilities
- Capture calls, tickets or request for services from emails, calls, social media
- Manage work orders
- Manage in-field workforce
- Manage in-field products or assets
- Connect your machines or products via IoT to Field Services
- Schedule your workforce effectively
- Mobile app for work order management in-field
- Post – work order completion surveys
- Provide in-context information to in-field team members
- Resource and tool management
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